Remote IT Support & AI Automation Developer

Hammerjack Pty Ltd

Philippines

On-site

PHP 400,000 - 700,000

Full time

5 days ago

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Job summary

Hammerjack Pty Ltd is seeking a hands-on IT Technical Support / AI Automation Developer to support our cloud-based environment and build automation for business processes. This remote, full-time role focuses on Microsoft 365 administration, user support, and developing AI-enabled tools to streamline HR, Finance, Operations, Sales and Customer Service.

Ideal candidates have 2–3 years in IT support or IT automation, strong English communication, and a proven ability to implement low-code

Qualifications

Minimum 2–3 years in IT technical support, systems support, IT automation, or a related role.
Strong hands-on experience with Microsoft 365 in a business environment.
Experience with Microsoft Entra ID / Azure AD, Teams, SharePoint, OneDrive, and Exchange Online.
Practical experience using AI tools for automation or application development.
Experience building or implementing automated workflows, integrations, or internal tools.
Good understanding of Windows, user permissions, networking, cloud applications, and cybersecurity fundamentals.
Able to troubleshoot technical issues independently.
Strong analytical and problem-solving skills.
Good English communication skills.
Comfortable supporting users remotely.

Responsibilities

Provide remote Level 1-2 technical support to employees.
Troubleshoot issues involving laptops, Windows, email, applications, connectivity, VPN, user accounts, and access permissions.
Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID/Azure AD, and licensing.
Manage user provisioning, deactivation, MFA, permissions, and access controls.
Support cloud-based applications and integrations used across the business.
Assist with device management, endpoint security, and remote IT support.
Support employee IT onboarding and offboarding.
Build and maintain workflow automations to reduce repetitive and manual work.
Develop AI-enabled tools, workflows, or internal applications for business functions such as HR, Finance, Operations, Sales, and Customer Service.
Use AI tools and APIs to support document processing, reporting, data extraction, employee/user queries, and internal workflows.
Build simple internal tools, applications, or integrations using low-code/no-code platforms.
Test, troubleshoot, document, and improve automation solutions.
Maintain IT documentation, SOPs, asset records, and system access records.
Work with internal users and external vendors to resolve technical issues and implement system improvements.