Remote IT Operations Coordinator - US EST Night Shift

Somewhere; Philippines; Remote; PHP 769,000 - 921,000; Full time

Job summary

Somewhere is seeking an IT Operations Coordinator to support employee lifecycle, device provisioning, and IT asset management from a remote location. The role requires coordinating with US-based users and handling Microsoft 365 administration tasks.

You will manage onboarding/offboarding, device readiness, telecom/payments tracking, documentation, and AI adoption—with a focus on accuracy and timely responses to IT requests.

Qualifications

• 2+ years in IT support or systems administration.
• Willingness to work full-time US Eastern hours (night shift in PH).
• Hands-on Microsoft 365 administration: Entra ID users and groups, licensing, Exchange Online, Intune.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience managing tickets with MSP or vendors to closure.
• Clear written English in tickets and documentation.
• Strong record-keeping for inventories and logs.
• Home internet of at least 50 Mbps down / 25 Mbps up.
• Willingness to learn new tools and systems.

Responsibilities

• Onboarding/offboarding checks: accounts, licenses, MFA enrollment, access removal.
• Prepare and verify laptops via Windows Autopilot and Intune.
• Track device shipments/returns and update asset register.
• Keep Microsoft 365 directory up to date.

Skills

IT support

Systems administration

US hours alignment

Microsoft 365 admin

MS Office proficiency

Tickets & incident management

English communication

Record-keeping

Home internet requirement

Tools

Microsoft 365 Admin

Entra ID

Exchange Online

Intune

Monday.com

SharePoint

OneNote

AI tools (Claude/ChatGPT/Gemini/Copilot)

Job description

Somewhere is seeking an IT Operations Coordinator to support employee lifecycle, device provisioning, and IT asset management from a remote location. The role requires coordinating with US-based users and handling Microsoft 365 administration tasks.

You will manage onboarding/offboarding, device readiness, telecom/payments tracking, documentation, and AI adoption—with a focus on accuracy and timely responses to IT requests.