Remote IT Helpdesk Technician (L1)

Hammerjack Pty Ltd; Philippines; On-site; PHP 431,000 - 517,000; Full time

Benefits offered by this job

Unpaid 60-min break

Job summary

1840 & Company is seeking a dedicated remote L1 Technician to join our IT support team in the Philippines. You will provide first-level technical support to end-users, resolving hardware and software issues and documenting all activities in the ticketing system.

The role requires 2 years of experience, a diploma, and optional certifications such as CompTIA A+. You will work a graveyard shift and must have an active NBI clearance. ConnectWise experience is essential for ticket management.

Qualifications

• High school diploma or equivalent; additional technical certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• Basic understanding of computer hardware, operating systems, and software applications.
• Must have ConnectWise experience.
• Willingness to work a graveyard schedule.
• Active NBI clearance required.

Responsibilities

• Respond to and resolve technical support requests via phone, email, or in-person.
• Troubleshoot and diagnose hardware and software issues on desktops, laptops, and mobile devices.
• Install, configure, and maintain operating systems and software applications.
• Assist with network connectivity issues and basic network troubleshooting.
• Document and track support requests and resolutions in the ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Provide excellent customer service and maintain a positive user experience.

Skills

Customer service

Problem-solving

Communication skills

Education

Diploma

Tools

ConnectWise

Windows

macOS

Job description

1840 & Company is seeking a dedicated remote L1 Technician to join our IT support team in the Philippines. You will provide first-level technical support to end-users, resolving hardware and software issues and documenting all activities in the ticketing system.

The role requires 2 years of experience, a diploma, and optional certifications such as CompTIA A+. You will work a graveyard shift and must have an active NBI clearance. ConnectWise experience is essential for ticket management.