L1 IT Service Desk Engineer — Rapid, Clear Support

Satellite Office; Pasig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Satellite Office in the Philippines is seeking an L1 Service Desk Engineer to handle incidents and requests at first contact, providing clear communications and accurate records. The role emphasizes triage, incident resolution within L1 scope, and structured escalation with full context to maintain service reliability.

The ideal candidate has 1–2 years of frontline IT support experience, strong Windows 10/11 and M365 skills, familiarity with ITIL-based processes, and experience using ServiceNow

Qualifications

• 1-2 years frontline technical support experience in IT environments.
• Proficiency with Windows 10/11 and M365 core apps.
• Familiar with ITSM processes and ITIL guidance.

Responsibilities

• Resolve incidents and requests at first contact where possible.
• Own tickets end-to-end within L1 scope and escalate with context.
• Communicate clearly to clients and document actions and next steps.

Skills

Windows 10/11

M365 core apps

ITIL knowledge

ServiceNow

Remote support tools

Active Directory

ComTIA A+

Education

IT foundation certification

Tools

ServiceNow

Active Directory

Remote desktop tools

MS 365 Admin Center

Job description

Satellite Office in the Philippines is seeking an L1 Service Desk Engineer to handle incidents and requests at first contact, providing clear communications and accurate records. The role emphasizes triage, incident resolution within L1 scope, and structured escalation with full context to maintain service reliability.

The ideal candidate has 1–2 years of frontline IT support experience, strong Windows 10/11 and M365 skills, familiarity with ITIL-based processes, and experience using ServiceNow