Remote IT Admin & SaaS Support Specialist

Magic; Taguig; On-site; PHP 508,339 - 677,786; Full time

Job summary

Magic is looking for a full-time assistant IT resource who will work alongside a senior technical leader to enhance IT operations. This remote position allows for collaboration in resolving technical issues, maintaining DNS records, and coordinating IT projects.

Applicants should have strong knowledge of SaaS tools, problem-solving skills, and experience in IT support. The role offers $7 per hour for 40 hours a week, with the expectation of English fluency and a structured work environment.

Qualifications

• Experience resolving Level 1-2 technical issues via ticketing/email/chat.
• Knowledge of configuring and maintaining DNS records.
• Ability to build and track project plans and maintain documentation.

Responsibilities

• Triage and resolve technical issues.
• Manage DNS and domain lifecycle.
• Support email authentication and deliverability.

Skills

IT support experience

Knowledge of DNS and email systems

SaaS administration

Communication skills

Education

1-2+ years in IT support or administrator role

Tools

Arrow CRM

Common registrars/hosting providers

Job description

Magic is looking for a full-time assistant IT resource who will work alongside a senior technical leader to enhance IT operations. This remote position allows for collaboration in resolving technical issues, maintaining DNS records, and coordinating IT projects.

Applicants should have strong knowledge of SaaS tools, problem-solving skills, and experience in IT support. The role offers $7 per hour for 40 hours a week, with the expectation of English fluency and a structured work environment.