Remote Insurance Service Support Specialist (EST)

covu; Philippines; On-site; PHP 446,000 - 670,000; Full time

Job summary

COVU is hiring a Service Support Specialist to respond to customer inquiries, assist with policy servicing, and ensure satisfaction through efficient case management. You will work with internal teams, handling account billing, policy renewals, and carrier notices.

Candidates must be fluent in Spanish, with strong customer service skills and the ability to manage multiple cases; English proficiency is a plus. Remote role (Philippines) with US EST shift.

Qualifications

• Fluent in Spanish is required; English proficiency is a plus.
• Strong customer service and communication skills are essential.
• Ability to manage high call volumes and multiple cases concurrently.

Responsibilities

• Respond to customer inquiries and assist with policy servicing.
• Manage account billing, renewals, and carrier notices.
• Update customer information and policy details in Salesforce.
• Handle 40-60 customer calls daily with quality support.
• Collaborate with cross-functional teams to resolve issues and improve service.

Skills

Spanish fluency

English proficiency

Customer service skills

Call handling

Problem solving

Tools

Salesforce / CRM tools

Job description

COVU is hiring a Service Support Specialist to respond to customer inquiries, assist with policy servicing, and ensure satisfaction through efficient case management. You will work with internal teams, handling account billing, policy renewals, and carrier notices.

Candidates must be fluent in Spanish, with strong customer service skills and the ability to manage multiple cases; English proficiency is a plus. Remote role (Philippines) with US EST shift.