Remote Insurance Admin & Support Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 8,407,000 - 14,011,000; Full time

Job summary

Office Beacon seeks a detail-oriented Insurance Virtual Assistant to support U.S.-based agencies. You will handle quoting, policy servicing, renewals, endorsements, documentation, billing support, and back-office tasks across Personal and Commercial Lines.

This is a U.S.-client-facing role requiring alignment with client schedules, including possible night shifts. Strong English communication and experience with agency systems are essential.

Qualifications

• 1+ year insurance experience in an agency, carrier, brokerage, claims operation, or insurance-support environment.
• 2+ years in regulated, technical, customer-facing, or document-intensive fields such as banking, mortgage services, healthcare administration, or legal services.
• Strong written and verbal English communication skills.
• Experience using email and Microsoft Outlook, Word, and Excel.
• Ability to learn technical terminology, systems, and workflows.
• Ability to manage multiple requests, deadlines and follow-ups.
• Ability to work independently while collaborating with remote and international teams.

Responsibilities

• Support U.S. insurance agency operations and back-office activities.
• Enter and update customer, policy, and account information in an Agency Management System.
• Assist with Personal Lines and Commercial Lines quoting.
• Gather and review information for carrier submissions.
• Prepare applications, supplemental forms, and insurance documentation.
• Process policy servicing requests, endorsements, and policy changes.
• Assist with renewal preparation, remarketing, and coverage comparisons.
• Issue Certificates of Insurance and Auto ID Cards when authorized.
• Maintain organized electronic files and protect confidential information.
• Communicate professionally with agents, carriers, clients, prospects and internal teams.

Skills

Insurance experience

English communication

Email & MS Office

Multitasking

Independent work with remote teams

U.S. client communication

Tools

Applied Epic

AMS360

EZLynx

Carrier portals

Job description

Office Beacon seeks a detail-oriented Insurance Virtual Assistant to support U.S.-based agencies. You will handle quoting, policy servicing, renewals, endorsements, documentation, billing support, and back-office tasks across Personal and Commercial Lines.

This is a U.S.-client-facing role requiring alignment with client schedules, including possible night shifts. Strong English communication and experience with agency systems are essential.