Remote Inbound/Outbound Caller for E-commerce & Marketing

STERRY; Philippines; Remote; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Remote work

Job summary

STERRY Limited is seeking a proactive Inbound & Outbound Caller (Philippine-based) to handle incoming calls, make outbound follow-ups, and support our e-commerce, PR, and marketing services with professionalism. You will assist with orders, tracking, returns, and inquiries, document all interactions in the CRM, and escalate complex issues to the appropriate team, while maintaining a customer-first mindset.

Strong English communication and experience with CRM/order-management tools are required,

Qualifications

• Bachelor’s degree in Communications, Business, or related field is a plus
• At least 2 years of customer service or call center experience preferred
• Excellent verbal and written English communication skills
• Strong problem-solving and conflict-resolution abilities
• Comfortable using CRM systems, order management platforms, and basic office software

Responsibilities

• Handle inbound calls from customers, clients, and partners professionally
• Proactively make outbound follow-ups to resolve inquiries and provide delivery updates
• Respond to product, order, delivery, and service-related inquiries across retail and wholesale channels
• Assist with order tracking, returns, exchanges, refunds, and account inquiries
• Support wholesale and retail order processing and enter order details accurately into the system
• Document all customer interactions in the CRM and maintain up-to-date records
• Escalate complex issues to the appropriate department with clear documentation
• Meet or exceed customer service performance metrics such as response time and call quality

Skills

English communication

CRM systems

Order management

Multitasking

Problem-solving

Conflict resolution

Rapport building

Education

Bachelor’s degree in Communications, Business, or related field

Tools

CRM systems

Order management platforms

Office software

Job description

STERRY Limited is seeking a proactive Inbound & Outbound Caller (Philippine-based) to handle incoming calls, make outbound follow-ups, and support our e-commerce, PR, and marketing services with professionalism. You will assist with orders, tracking, returns, and inquiries, document all interactions in the CRM, and escalate complex issues to the appropriate team, while maintaining a customer-first mindset.

Strong English communication and experience with CRM/order-management tools are required,