Remote Inbound Customer Support Specialist

Newstel GmbH; Philippines; Remote; PHP 180,000 - 240,000; Full time

Job summary

Newstel Gmbh is seeking a Customer Service Agent in the Philippines to handle inbound voice inquiries from clients. The role is remote/open to candidates in the Philippines and is full-time, project-based.

The agent will resolve account, order, and service concerns, document interactions meticulously, and follow SOPs to maintain high quality and SLA adherence. Strong English communication and prior BPO experience are advantageous.

Qualifications

• Must-have customer service experience in BPO or call center is a plus
• Strong English communication, both verbal and written
• Comfortable navigating computer systems and multiple tools
• Ability to handle challenging interactions professionally

Responsibilities

• Provide professional customer support through inbound voice interactions
• Resolve account, order, and service concerns with accurate documentation
• Maintain SOP compliance and adhere to quality and SLAs
• Stay knowledgeable about products, services, policies and procedures
• Document and update customer information accurately in company systems
• Follow established guidelines and workflows to ensure consistent service

Skills

Customer service orientation

Communication skills

Empathy

Active listening

English proficiency

Problem solving

Education

High School diploma / equivalent

College/graduate

Job description

Newstel Gmbh is seeking a Customer Service Agent in the Philippines to handle inbound voice inquiries from clients. The role is remote/open to candidates in the Philippines and is full-time, project-based.

The agent will resolve account, order, and service concerns, document interactions meticulously, and follow SOPs to maintain high quality and SLA adherence. Strong English communication and prior BPO experience are advantageous.