Remote HR Operations & Onboarding Coordinator

Pearson; Philippines; Hybrid; PHP 300,000 - 540,000; Full time

Job summary

Pearson is seeking an HR Operations Assistant to provide administrative and operational support throughout candidate hiring and onboarding. You will prepare offers, communicate with candidates, and manage onboarding tasks across multiple internal systems.

The role emphasizes confidentiality, data handling, and timely collaboration with stakeholders while maintaining strong customer service and Excel skills in a hybrid work environment.

Qualifications

• Minimum college or technical training preferred; or an equivalent combination of education and relevant work experience.
• Strong customer service skills and call center experience
• Strong technical aptitude and experience working with HRIS or similar business systems preferred.

Responsibilities

• Use internal systems to prepare and send offers, candidate communications, and other hiring-related correspondence.
• Set up and send automated or mass calls to candidates to encourage timely responses to offers and completion of required onboarding tasks.
• Work across multiple systems simultaneously to respond to candidate, employee, and stakeholder inquiries in a timely manner.
• Use internal systems to assign, release, reassign or transfer candidates to appropriate requisitions.
• Generate, extract, organize, and share reports from HR systems with appropriate stakeholders.
• Monitor assigned activities and demonstrate a strong sense of ownership and urgency in supporting business, candidate, and employee needs.
• Maintain confidentiality and adhere to all applicable nondisclosure and data-handling requirements.
• Coordinate with relevant staffing and stakeholders to confirm hiring needs and staffing requirements for assigned projects.
• Maintain accurate records and help ensure hiring and onboarding activities are completed within established timelines.
• Communicate effectively with candidates and internal stakeholders to help resolve issues and minimize delays throughout the hiring and onboarding process.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Multitasking

Independent work

Team collaboration

Confidentiality

Problem solving

Ability to learn multiple systems

Education

College or technical training

Relevant work experience

Tools

Microsoft Excel

HRIS

Database applications

Job description

Pearson is seeking an HR Operations Assistant to provide administrative and operational support throughout candidate hiring and onboarding. You will prepare offers, communicate with candidates, and manage onboarding tasks across multiple internal systems.

The role emphasizes confidentiality, data handling, and timely collaboration with stakeholders while maintaining strong customer service and Excel skills in a hybrid work environment.