Associate, HR Operations Assistant - Temporary

Pearson; Philippines; Hybrid; PHP 300,000 - 540,000; Full time

Job summary

Pearson is seeking an HR Operations Assistant to provide administrative and operational support throughout candidate hiring and onboarding. You will prepare offers, communicate with candidates, and manage onboarding tasks across multiple internal systems.

The role emphasizes confidentiality, data handling, and timely collaboration with stakeholders while maintaining strong customer service and Excel skills in a hybrid work environment.

Qualifications

• Minimum college or technical training preferred; or an equivalent combination of education and relevant work experience.
• Strong customer service skills and call center experience
• Strong technical aptitude and experience working with HRIS or similar business systems preferred.

Responsibilities

• Use internal systems to prepare and send offers, candidate communications, and other hiring-related correspondence.
• Set up and send automated or mass calls to candidates to encourage timely responses to offers and completion of required onboarding tasks.
• Work across multiple systems simultaneously to respond to candidate, employee, and stakeholder inquiries in a timely manner.
• Use internal systems to assign, release, reassign or transfer candidates to appropriate requisitions.
• Generate, extract, organize, and share reports from HR systems with appropriate stakeholders.
• Monitor assigned activities and demonstrate a strong sense of ownership and urgency in supporting business, candidate, and employee needs.
• Maintain confidentiality and adhere to all applicable nondisclosure and data-handling requirements.
• Coordinate with relevant staffing and stakeholders to confirm hiring needs and staffing requirements for assigned projects.
• Maintain accurate records and help ensure hiring and onboarding activities are completed within established timelines.
• Communicate effectively with candidates and internal stakeholders to help resolve issues and minimize delays throughout the hiring and onboarding process.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Multitasking

Independent work

Team collaboration

Confidentiality

Problem solving

Ability to learn multiple systems

Education

College or technical training

Relevant work experience

Tools

Microsoft Excel

HRIS

Database applications

Job description

At Pearson, we are committed to a world that is always learning and to supporting the talented people who make it possible. We continuously explore new ways to help people learn, whether that means bringing lessons to life, using technology to improve learning experiences, or supporting education communities around the world.

We value bold thinking, collaboration, innovation, and continuous improvement. Our people are encouraged to explore new ideas, challenge what’s possible, and work together to create meaningful learning experiences and opportunities.

Education and Experience Requirements:

• Minimum college or technical training preferred; or an equivalent combination of education and relevant work experience.
• Strong customer service skills and call center experience
• Strong technical aptitude and experience working with HRIS or similar business systems preferred.

Overall Functions, Duties and Responsibilities:

The HR Operations Assistant provides administrative and operational support throughout the candidate hiring and onboarding process. Key responsibilities include:

• Use internal systems to prepare and send offers, candidate communications, and other hiring-related correspondence.
• Set up and send automated or mass calls to candidates to encourage timely responses to offers and completion of required onboarding tasks.
• Work across multiple systems simultaneously to respond to candidate, employee, and stakeholder inquiries in a timely manner.
• Use internal systems to assign, release, reassign or transfer candidates to appropriate requisitions.
• Generate, extract, organize, and share reports from HR systems with appropriate stakeholders.
• Monitor assigned activities and demonstrate a strong sense of ownership and urgency in supporting business, candidate, and employee needs.
• Maintain confidentiality and adhere to all applicable nondisclosure and data-handling requirements.
• Coordinate with relevant staffing and stakeholders to confirm hiring needs and staffing requirements for assigned projects.
• Maintain accurate records and help ensure hiring and onboarding activities are completed within established timelines.
• Communicate effectively with candidates and internal stakeholders to help resolve issues and minimize delays throughout the hiring and onboarding process.

Skills and Other Requirements:

• Strong computer skills, including data entry, email, spreadsheets, and database applications.
• Strong Microsoft Excel skills.
• Typing speed of at least 50 words per minute preferred.
• Ability to learn and work efficiently across multiple HR and business systems.
• Strong organizational skills with excellent attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Customer-service focused, with a positive and professional approach when interacting with candidates, employees, and stakeholders.
• Ability to work effectively both independently and collaboratively with others.
• Strong sense of ownership, accountability, and urgency in supporting business and employee needs.
• Ability to handle sensitive and confidential information appropriately.

Working Conditions:

• Core work hours: 8:00 AM to 5:00 PM local U.S. time, Monday through Friday.During temporary peak seasons, flexibility may be required based on business needs. This may include extended weekday hours and occasional weekend work.
• This role involves working extensively on a computer and may require sitting for extended periods.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].

Job:

Human Resources

Job Family:

ENTERPRISE

Organization:

Assessment &Qualifications

Schedule:

FULL_TIME

Workplace Type:

Hybrid

Req ID:

26498

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