Remote Home-Services Scheduling & CX Specialist

Sagan Recruitment; Philippines; Remote; PHP 891,000 - 1,425,000; Part time

Job summary

Sagan Recruitment is seeking a Customer Experience and Scheduling Specialist to work remotely from the Philippines. You will handle inbound inquiries, capture details in the CRM, book appointments and support dispatch for home-services, including plumbing-related calls.

Communication must be warm, clear, and confident for homeowners. This independent contractor role requires availability Thursday through Monday, with weekend coverage.

Qualifications

• Experience in customer service, inbound sales, appointment setting, scheduling or dispatch support.
• Experience handling home-services or plumbing-related calls and relevant technical terminology.
• Comfort using CRM, scheduling and help-desk systems.
• Clear, warm and confident English communication with worried or frustrated customers.

Responsibilities

• Respond to inbound calls, emails and texts from homeowners.
• Capture service problems and customer details accurately in the CRM.
• Book appointments and support technician scheduling and dispatch.
• Explain approved service information, fees, arrival windows and membership options.
• Use scheduling, help-desk and AI-assisted service tools to follow through on requests.

Skills

Customer service experience

Scheduling

CRM software

English communication

Tools

CRM software

Help-desk systems

AI-assisted service tools

Job description

Sagan Recruitment is seeking a Customer Experience and Scheduling Specialist to work remotely from the Philippines. You will handle inbound inquiries, capture details in the CRM, book appointments and support dispatch for home-services, including plumbing-related calls.

Communication must be warm, clear, and confident for homeowners. This independent contractor role requires availability Thursday through Monday, with weekend coverage.