Customer Experience and Scheduling Specialist

Sagan Recruitment; Philippines; À distance; PHP 891 000 - 1 425 000; Temps partiel

Résumé du poste

Sagan Recruitment is seeking a Customer Experience and Scheduling Specialist to work remotely from the Philippines. You will handle inbound inquiries, capture details in the CRM, book appointments and support dispatch for home-services, including plumbing-related calls.

Communication must be warm, clear, and confident for homeowners. This independent contractor role requires availability Thursday through Monday, with weekend coverage.

Qualifications

• Experience in customer service, inbound sales, appointment setting, scheduling or dispatch support.
• Experience handling home-services or plumbing-related calls and relevant technical terminology.
• Comfort using CRM, scheduling and help-desk systems.
• Clear, warm and confident English communication with worried or frustrated customers.

Responsabilités

• Respond to inbound calls, emails and texts from homeowners.
• Capture service problems and customer details accurately in the CRM.
• Book appointments and support technician scheduling and dispatch.
• Explain approved service information, fees, arrival windows and membership options.
• Use scheduling, help-desk and AI-assisted service tools to follow through on requests.

Connaissances

Customer service experience

Scheduling

CRM software

English communication

Outils

CRM software

Help-desk systems

AI-assisted service tools

Description du poste

Job Detail

• Job ID 14314
• Salary Compensation: USD 1,250-2,000 per month

Job Title: Customer Experience and Scheduling Specialist

Location: Remote – Philippines

Compensation: USD 1,250-2,000 per month

Independent contractor position

About Sagan

Sagan connects international professionals with remote opportunities at U.S. businesses.

About the Role

Help homeowners with plumbing and other home-service needs through warm, clear customer service. Handle inbound inquiries, book appointments, support dispatch and keep accurate information moving between customers and the service team.

Key Responsibilities

• Respond to inbound calls, emails and texts from homeowners.
• Capture service problems and customer details accurately in the CRM.
• Book appointments and support technician scheduling and dispatch.
• Explain approved service information, fees, arrival windows and membership options.
• Use scheduling, help-desk and AI-assisted service tools to follow through on requests.

Qualifications

• Experience in customer service, inbound sales, appointment setting, scheduling or dispatch support.
• Experience handling home-services or plumbing-related calls and relevant technical terminology.
• Comfort using CRM, scheduling and help-desk systems.
• Clear, warm and confident English communication with worried or frustrated customers.
• Availability Thursday through Monday, including weekends.
• Based in the Philippines.

Work Schedule

Thursday to Monday, including weekends. Exact daily hours confirmed during selection.