Customer Service and Reservations Specialist

Sagan Recruitment; Philippines; Remote; PHP 1,247,000 - 1,782,000; Full time

Job summary

Sagan Recruitment is seeking a Customer Service and Reservations Specialist for a remote contractor role serving U.S.-based customers. You will assist with bookings, provide quotes, and handle inquiries primarily by email, ensuring clear handoffs between shifts.

The position requires weekend coverage, strong English communication, and meticulous organization to keep reservations accurate and the customer experience smooth. This is an independent contractor position based in the Philippines.

Qualifications

• Proven customer service, reservations, hospitality, travel or customer success experience.
• Strong written and spoken English for serving U.S.-based customers.
• Excellent organization, attention to detail and ownership of follow-through.
• Weekend availability and coordinated shift handoffs.

Responsibilities

• Respond to inbound booking questions and follow up on requested quotes.
• Coordinate reservations and keep customer and booking details accurate.
• Resolve customer issues and help customers choose suitable bookings.
• Hand off open requests clearly between shifts while maintaining service quality.

Skills

Customer service

Reservations

English proficiency

Attention to detail

Job description

Job Detail

• Job ID 14320

• Salary Compensation: USD 1,750–2,500 per month

Job Title: Customer Service and Reservations Specialist
Location: Remote – Philippines
Compensation: USD 1,750–2,500 per month
Independent contractor position

About Sagan

Sagan connects international professionals with remote opportunities at U.S. businesses.

About the Role

Help customers with booking inquiries, quotes and reservations through professional, helpful service. Most communication is by email, with clear follow-through and smooth handoffs between coverage shifts.

Key Responsibilities

• Respond to inbound booking questions and follow up on requested quotes.
• Coordinate reservations and keep customer and booking details accurate.
• Resolve customer issues and help customers choose suitable bookings.
• Hand off open requests clearly between shifts while maintaining service quality.

Qualifications

• Proven customer service, reservations, hospitality, travel or customer success experience.
• Strong written and spoken English for serving U.S.-based customers.
• Excellent organization, attention to detail and ownership of follow-through.
• Availability for weekend coverage and coordinated shift handoffs.

Nice to Have

Experience with booking inquiries, reservation coordination and consultative inbound service.

Work Schedule

Weekend availability is required. Exact shifts and coverage handoffs are confirmed during selection.