Remote Healthcare Customer Support Specialist

Hammerjack Pty Ltd; Manila; Remote; PHP 240,000 - 420,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is seeking a Healthcare Customer Service Representative to support customers remotely in the Philippines. You will answer inquiries, research solutions, and guide customers toward satisfactory resolutions with a caring approach.

This role emphasizes empathy, accurate information, and timely support across digital channels. Ideal candidates will have at least one year in customer service and a high-school diploma or equivalent, with reliable home internet.

Qualifications

• At least 1 year of customer service experience.
• Minimum senior high school graduate or equivalent.
• Ability to explain product or service knowledge clearly.
• For at-home roles, maintain high-speed internet (>20 Mbps).

Responsibilities

• Answer incoming customer inquiries and provide timely resolutions.
• Conduct research to resolve customer issues and offer accurate information.
• Assist customers with product or service guidance to improve their experience.

Skills

Customer service

Education

Senior high school

Tools

Computer skills

Job description

TTEC is seeking a Healthcare Customer Service Representative to support customers remotely in the Philippines. You will answer inquiries, research solutions, and guide customers toward satisfactory resolutions with a caring approach.

This role emphasizes empathy, accurate information, and timely support across digital channels. Ideal candidates will have at least one year in customer service and a high-school diploma or equivalent, with reliable home internet.