Remote Health & Wellness Customer Success Specialist

Open Access BPO; Davao City; Remote; PHP 182,800 - 218,959; Full time

Job summary

A customer service company in Davao City is seeking Customer Success Representatives to deliver exceptional service for a health and wellness brand. The role requires at least 3 years of customer service experience, excellent communication skills, and the ability to work autonomously. Responsibilities include providing support via phone, email, and live chat, as well as assisting with order management. This position offers a competitive salary and opportunities for growth in a supportive environment.

Qualifications

• Minimum of 3 years of customer service work experience in a high-volume call center.
• Passion for delighting customers and providing excellent service.
• Ability to work autonomously as a self-directed remote employee.

Responsibilities

• Provide customer service, contact solutions via phone, email, and live chat.
• Assist customers with order placement, status updates, and modifications.
• Meet or exceed key performance indicators and quality standards.

Skills

Customer service experience

Excellent communication skills

Empathy and diplomacy

Basic technical skills

Attention to detail

Multi-tasking ability

Tools

Zendesk

Slack

Job description

A customer service company in Davao City is seeking Customer Success Representatives to deliver exceptional service for a health and wellness brand. The role requires at least 3 years of customer service experience, excellent communication skills, and the ability to work autonomously. Responsibilities include providing support via phone, email, and live chat, as well as assisting with order management. This position offers a competitive salary and opportunities for growth in a supportive environment.