Customer Experience Specialist

Peak Performance; Davao del Sur; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service provider in Davao del Sur is looking for a customer service representative to assist customers with inquiries, resolve complaints, and maintain accurate records of interactions. Candidates should possess excellent communication skills, strong problem-solving abilities, and a high school diploma. Previous experience in customer service is preferred. Join a dynamic team dedicated to enhancing the customer experience.

Qualifications

• Previous experience in customer service or a related field preferred.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Address and resolve customer complaints or concerns.
• Assist customers with placing orders and processing returns.
• Maintain a strong understanding of the company’s products.
• Maintain accurate records of customer interactions.
• Collect and report customer feedback.
• Collaborate with other departments to meet customer needs.

Skills

Excellent communication skills

Problem-solving abilities

Multitasking

Proficiency in customer service software

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Associate degree or higher

Job description

A leading customer service provider in Davao del Sur is looking for a customer service representative to assist customers with inquiries, resolve complaints, and maintain accurate records of interactions. Candidates should possess excellent communication skills, strong problem-solving abilities, and a high school diploma. Previous experience in customer service is preferred. Join a dynamic team dedicated to enhancing the customer experience.