Remote Gaming Support Specialist

Private Advertiser; Metro Manila; Remote; PHP 223,000 - 357,000; Full time

Job summary

Private Advertiser is seeking a remote Customer Support agent for the gaming industry. You will respond to player inquiries, troubleshoot issues, and provide guidance on game rules and promotions from a home-based setup.

You will document interactions, collaborate with development and QA teams, monitor feedback for trends, and contribute to improving support processes as game updates roll out.

Responsibilities

• Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.
• Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.
• Provide guidance and support to players on game rules, strategies, and promotions.
• Document and track player interactions and issues using our designated customer support tool.
• Collaborate with other teams, including the development and quality assurance teams, to elevate and resolve complex player issues.
• Proactively monitor player feedback and identify trends or recurring issues to inform product improvements and updates.
• Maintain a high level of product knowledge and stay up-to-date with game updates, new features and promotional sound? (???)
• Contribute to developing and improving customer support processes and resources.

Job description

Private Advertiser is seeking a remote Customer Support agent for the gaming industry. You will respond to player inquiries, troubleshoot issues, and provide guidance on game rules and promotions from a home-based setup.

You will document interactions, collaborate with development and QA teams, monitor feedback for trends, and contribute to improving support processes as game updates roll out.