Customer Support (Gaming Industry) - work from home

Private Advertiser; Metro Manila; Remote; PHP 223,000 - 357,000; Full time

Job summary

Private Advertiser is seeking a remote Customer Support agent for the gaming industry. You will respond to player inquiries, troubleshoot issues, and provide guidance on game rules and promotions from a home-based setup.

You will document interactions, collaborate with development and QA teams, monitor feedback for trends, and contribute to improving support processes as game updates roll out.

Responsibilities

• Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.
• Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.
• Provide guidance and support to players on game rules, strategies, and promotions.
• Document and track player interactions and issues using our designated customer support tool.
• Collaborate with other teams, including the development and quality assurance teams, to elevate and resolve complex player issues.
• Proactively monitor player feedback and identify trends or recurring issues to inform product improvements and updates.
• Maintain a high level of product knowledge and stay up-to-date with game updates, new features and promotional sound? (???)
• Contribute to developing and improving customer support processes and resources.

Job description

Customer Support (Gaming Industry) - work from home

1、Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.
2、Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.
3、Provide guidance and support to players on game rules, strategies, and promotions.
4、Document and track player interactions and issues using our designated customer support tool.
5、Collaborate with other teams, including the development and quality assurance teams, to elevate and resolve complex player issues.
6、Proactively monitor player feedback and identify trends or recurring issues to inform product improvements and updates.
7、Maintain a high level of product knowledge and stay up-to-date with game updates, new features and promotional sound? (???)
8、Contribute to developing and improving customer support processes and resources.