Remote Gaming Account Support Specialist

Progressive Technology; Medellin; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

Progressive Technology is seeking a Customer Support Specialist – Gaming Account Assistance to help players with account-related issues on gaming platforms. You will assist with account creation, login problems, password resets, profile updates, verification, and security concerns, delivering friendly, efficient service.

You will communicate through email, live chat, and ticketing systems, document issues, follow procedures, and collaborate with other teams to resolve complex cases while

Qualifications

• High school diploma or equivalent preferred.
• Additional IT or computer applications qualifications are advantageous.
• Candidates with customer service or gaming industry exposure may be considered.

Responsibilities

• Help players create accounts, access profiles, and update information.
• Troubleshoot login issues and password problems.
• Guide through verification procedures while protecting personal data.
• Answer questions about subscriptions, purchases, and game settings.
• Respond via email, live chat, or ticketing systems and document steps taken.

Skills

Strong communication

Patience

Attention to detail

Problem-solving

Customer focus

Time management

Education

High school diploma preferred

IT / computer applications knowledge

Customer service exposure beneficial

Tools

CRM platforms

Ticketing platforms

Support dashboards

Job description

Progressive Technology is seeking a Customer Support Specialist – Gaming Account Assistance to help players with account-related issues on gaming platforms. You will assist with account creation, login problems, password resets, profile updates, verification, and security concerns, delivering friendly, efficient service.

You will communicate through email, live chat, and ticketing systems, document issues, follow procedures, and collaborate with other teams to resolve complex cases while