Remote Front Office Assistant

MicroSourcing; Manila; Remote; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Competitive pay

Health insurance from day one

Paid time off

Group life insurance

Performance bonuses

Team events

Job summary

MicroSourcing in Metro Manila is hiring a Remote Front Office Assistant to support the hotel front office remotely. You will help with reservations, guest communications, and daily administrative tasks to enable on-site staff to focus on guest-facing activities.

The role covers managing emails, bookings in the PMS, confirmations, reporting, and night-audit prep as applicable, with a focus on reliability, discretion, and proactive remote collaboration.

Qualifications

• Experience in customer service and remote work preferred.
• Ability to manage guest communications professionally.
• Comfort with administrative tasks and data accuracy.

Responsibilities

• Reservations & Guest Communication Support
• Manage incoming reservation emails and online booking inquiries
• Process bookings in the PMS following property procedures
• Send booking confirmations and pre-arrival communications to guests
• Administration & Reporting
• Complete daily reports and internal checklists
• Assist with Night Audit preparation (as applicable)
• Ensure guest profiles and reservation data are accurate
• Virtual Reception Duties
• Respond to guest queries via email or other platforms
• Support follow-up on guest reviews or feedback
• Handle overflow calls and transfers as needed
• Financial Admin
• Assist in reconciling daily takings and financial transactions
• Support invoicing or preparing statements for corporate clients

Skills

Customer service

Remote work experience

Communication

Discretion

Tools

PMS software

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Remote Front Office Assistant

Location: Metro Manila, Philippines

Work setup & shift: Remote| Day Shift

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses


• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.


• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.


• Career Growth: Take advantage of opportunities for continuous learning and career advancement.


• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

About The Role

To provide remote administrative and operational support to the hotel’s Front Office team, allowing on-site receptionists to focus on guest-facing activities.

What You’ll Do

• Reservations & Guest Communication Support


• Manage incoming reservation emails and online booking inquiries.


• Process bookings in the PMS (e.g., RMS) following property procedures.


• Send booking confirmations and pre-arrival communications to guests.


• Administration & Reporting


• Complete daily reports such as Reservation Activity Reports and other internal checklists.


• Assist with Night Audit preparation (as applicable).


• Ensure all guest profiles and reservation data are accurately maintained in the system.


• Virtual Reception Duties


• Respond to basic guest queries via email or other communication platforms.


• Support with follow-up on guest reviews or feedback where appropriate.


• Handle overflow calls and transfer as needed (future potential pending technology upgrade


• Financial Admin


• Assist in reconciling daily takings and financial transactions.


• Support with invoicing or preparing statements for corporate clients.

What You’ll Need

Non-Negotiables

• Willingness to work on shifting sched (between Mondays to Sundays, 6am to 8pm MNL)


• Previous exposure to remote work setup (including BPO) would be ideal


• Previous exposure to customer service


• Must be willing to adapt and learn, demonstrates initiative and good judgment/discretion.


• Previous customer service experience is preferred.


• Hospitality industry experience is highly preferred.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply