Remote-First Global Employee Experience Specialist

RemotePass; Boston; Remote; PHP 3,766,000 - 5,650,000; Full time

Job summary

RemotePass is expanding its Employee Experience team to support operations across the EMEA region. The role focuses on HR operations, onboarding/offboarding, lifecycle management, and global employment support in a fully remote, fast-growing environment.

The ideal candidate has 4+ years of experience, strong cross-border knowledge (GCC/MENA), and excellent English and Arabic communication. You’ll collaborate with EX, Payroll, Legal and local partners to deliver exceptional employee experiences.

Qualifications

• 4+ years of experience in HR operations, onboarding coordination, employee lifecycle management, or mobility operations, preferably with exposure to MENA markets.
• Strong familiarity with employment operations and onboarding processes in international contexts.
• Excellent written and verbal communication in English and Arabic.
• Proficiency in using HRIS and collaboration tools (e.g., ticketing systems).
• Comfortable working in a fast-paced, fully remote team.

Responsibilities

• Act as the first point of contact for employee queries via the ticketing system, especially related to onboarding and HR support across the MENA region.
• Escalate medium- and high-complexity issues to appropriate internal teams (EX, Payroll, Legal) when needed.
• Maintain strong, professional communication with employees to ensure a smooth experience.
• Support onboarding workflows for new hires across MENA, ensuring compliance and coordination with internal teams and external partners.
• Assist with mobility-related coordination (e.g. relocations, document management, employment documentation).
• Ensure onboarding documentation and procedures reflect MENA-specific requirements.
• Manage open tickets, ensuring timely responses and accurate prioritization.
• Keep records up to date across platforms like Monday.com, Dropbox, and HRIS.
• Help organize internal documentation and training resources under the guidance of the EX Manager.
• Assist with operational tasks and process execution to ensure smooth daily workflows.
• Identify trends in employee queries and provide input for improving processes and documentation.
• Support EX team projects and initiatives as needed.
• Collaborate closely with the Employee Experience team on routine tasks and projects.
• Maintain strong working relationships with cross-functional teams and external stakeholders.

Skills

HR Operations

Onboarding coordination

Employee lifecycle management

Mobility operations

Cross-border employment

English Arabic fluency

Tools

HRIS systems

Ticketing systems

Monday.com

Dropbox

Job description

RemotePass is expanding its Employee Experience team to support operations across the EMEA region. The role focuses on HR operations, onboarding/offboarding, lifecycle management, and global employment support in a fully remote, fast-growing environment.

The ideal candidate has 4+ years of experience, strong cross-border knowledge (GCC/MENA), and excellent English and Arabic communication. You’ll collaborate with EX, Payroll, Legal and local partners to deliver exceptional employee experiences.