Remote FinTech Customer Support Specialist (Chargebacks)

Chargeflow; Metro Manila; Remote; PHP 300,000 - 420,000; Full time

Job summary

Chargeflow is seeking a Customer Support Representative to empower our B2B clients with clear guidance, reliable problem-solving, and proactive communication. You will handle inquiries across billing, technical, administrative, and chargeback topics, guiding customers through challenges and ensuring timely resolutions.

This fully remote role requires excellent English, strong organizational skills, and a customer-first mindset to deliver outstanding service and build lasting relationships with

Qualifications

• Excellent English communication skills.
• Strong organizational abilities.
• Customer-first mindset.

Responsibilities

• Handle inquiries across billing, technical, administrative, and chargeback topics.
• Guide customers through challenges and ensure timely resolutions.

Skills

Customer support

English proficiency

Communication

Organizational skills

Customer-centric

Job description

Chargeflow is seeking a Customer Support Representative to empower our B2B clients with clear guidance, reliable problem-solving, and proactive communication. You will handle inquiries across billing, technical, administrative, and chargeback topics, guiding customers through challenges and ensuring timely resolutions.

This fully remote role requires excellent English, strong organizational skills, and a customer-first mindset.