Remote FinTech Customer Support Specialist (Chargebacks)

Chargeflow; Metro Manila; Remote; PHP 350,000 - 550,000; Full time

Job summary

Chargeflow is seeking a Customer Support Representative to empower our B2B clients with clear guidance, reliable problem-solving, and proactive communication. You will handle inquiries across billing, technical, administrative, and chargeback topics, guiding customers through challenges and ensuring timely resolutions.

This fully remote role requires excellent English, strong organizational skills, and a customer-first mindset.

Qualifications

• 3+ years in customer support roles.
• Excellent written and verbal English, with the ability to explain complex concepts clearly to customers.
• Strong attention to detail, sound judgment, and a practical approach to investigating and resolving issues.
• Ability to manage multiple systems, stakeholders, and customer inquiries while delivering clear, timely resolutions.
• Practical experience with CRM and ticketing systems.
• Experience providing live customer support in fintech and for SaaS products.
• In-depth understanding of chargebacks and fraud prevention strategies.
• Hands-on experience with Intercom or Zendesk.
• Familiarity with relevant regulations and compliance standards in the fintech sector.

Responsibilities

• Provide live chat and email support to our B2B clients.
• Handle billing, technical, administrative, and domain-related inquiries about chargebacks and fraud prevention.
• Investigate customer concerns, identify the right next steps, and work toward prompt, accurate resolutions.
• Provide step-by-step guidance on product usage, features, and troubleshooting.
• Collaborate with internal teams, manage escalations, and prioritize customer issues to keep resolutions moving.
• Keep customers informed throughout the process and collect feedback on their experience.
• Document and track customer interactions accurately across our CRM and ticketing systems.
• Maintain a strong understanding of Chargeflow’s products, features, and updates to provide relevant and reliable support.

Skills

Customer support

English communication

Problem solving

Organizational skills

CRM systems

Ticketing systems

Tools

Intercom

Zendesk

Job description

Chargeflow is seeking a Customer Support Representative to empower our B2B clients with clear guidance, reliable problem-solving, and proactive communication. You will handle inquiries across billing, technical, administrative, and chargeback topics, guiding customers through challenges and ensuring timely resolutions.

This fully remote role requires excellent English, strong organizational skills, and a customer-first mindset.