Remote Family Care Coordinator - Empathy in Action

Meadow Memorials; Philippines; Remote; PHP 442,192,627 - 1,379,640,999; Full time

Benefits offered by this job

PTO

10 paid holidays

Paid training

Fully remote

Job summary

Meadow Memorials is hiring Family Coordinators to support families from intake through the final steps of the cremation process. You’ll manage a dedicated book of cases, serving as the primary contact and coordinating transportation, documentation, cremation scheduling, and ashes return with clear, compassionate communication.

You’ll work in a highly collaborative startup environment, handling inbound inquiries, building trust, and ensuring no delays in care.

Qualifications

• 2+ years of experience in customer-facing, operations, or hospitality roles.
• Strong written and spoken English.
• Clear, calm communicator who builds trust quickly, whether over the phone, email, or text.
• Strong multitasker — able to move quickly while maintaining accuracy and attention to detail.
• Accountable and proactive: you take ownership, close the loop, and surface issues early.
• Energized by our mission and excited about the opportunity to help shape something new in a category that truly needs it.
• A home setup that supports the work - see our tech requirements for details.

Responsibilities

• Manage a dedicated book of cases from intake through final resolution.
• Support families via phone, text, and email with empathy, clarity, and professionalism.
• Guide families through each step of the process while building trust and rapport.
• Coordinate key case milestones, including transportation, documentation, cremation scheduling, and ashes return.
• Collaborate with teammates to support the broader case load and maintain continuity of care.
• Assist with team coverage, escalations, and urgent case needs as volumes shift.
• Partner with internal teams and external vendors to keep cases moving efficiently.
• Maintain accurate documentation, update systems promptly, and proactively flag issues.
• Ensure smooth case handoffs and anticipate downstream impacts.
• Work across HubSpot, Aircall, Slack, GSuite, and our internal case management system.

Skills

Customer service

Communication

Multitasking

English proficiency

Remote work setup

Accountability

Empathy

Tools

HubSpot

Aircall

Slack

Case management system

Job description

Meadow Memorials is hiring Family Coordinators to support families from intake through the final steps of the cremation process. You’ll manage a dedicated book of cases, serving as the primary contact and coordinating transportation, documentation, cremation scheduling, and ashes return with clear, compassionate communication.

You’ll work in a highly collaborative startup environment, handling inbound inquiries, building trust, and ensuring no delays in care.