Remote Family Access Navigator | US Hours | Health Benefits

ANNA (Allied Network for Neurodevelopmental Advancement); Philippines; Remote; PHP 1,007,000 - 1,636,000; Full time

Benefits offered by this job

Health benefit allowance

Job summary

ANNA Autism Care in the Philippines is seeking a Family Access Coordinator to be the first point of contact for families, referral partners, insurers, applicants, and vendors. You will greet callers with warmth, gather required information, and connect them to the right ANNA team efficiently.

You will log every interaction in our CRM, ensure privacy per HIPAA, and support families from initial contact through enrollment.

Qualifications

• Bachelor's degree or equivalent work experience
• 2+ years in a customer-facing phone role, ideally supporting US healthcare
• Excellent spoken and written English with a warm phone presence for US callers
• Experience working in a CRM or ticketing system
• Availability to work full-time on US Eastern business hours (overnight Philippine time)
• Own reliable computer and headset, high-speed internet, backup power and quiet workspace
• Strong judgment, organization and follow-through in a high-volume environment

Responsibilities

• Answer inbound calls during US Eastern business hours and return voicemails promptly
• Provide information about ANNA's services and what families should expect
• Route calls to the correct team and complete warm handoffs with full context
• Log interactions in the CRM with accurate notes and maintain privacy per HIPAA
• Monitor call volume and contribute to process improvements

Skills

Customer-facing communication

Phone etiquette

English proficiency

CRM usage

Education

Bachelor's degree or equivalent

Tools

CRM system

Salesforce

Lumary

Job description

ANNA Autism Care in the Philippines is seeking a Family Access Coordinator to be the first point of contact for families, referral partners, insurers, applicants, and vendors. You will greet callers with warmth, gather required information, and connect them to the right ANNA team efficiently.

You will log every interaction in our CRM, ensure privacy per HIPAA, and support families from initial contact through enrollment.