Remote Executive Assistant for Client Success & Growth

MySigrid; Philippines; Hybrid; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Vacation Leave Credits

HMO Coverage

Internet Subsidy

Comprehensive Training & Continuous学习

Hybrid Work Setup

Room to Grow

A Team That Has Your Back

Work That Matters

A Culture Built on Real Values

Job summary

MySigrid in the Philippines seeks an Executive Assistant for a remote-hybrid role. You will manage client expectations, coordinate tasks, and ensure high-quality service in line with SOPs.

Requirements include 1–2 years of EA experience, fluent business English, strong time management, attention to detail, and the ability to work under pressure. A proactive, self-starting attitude is essential.

We offer leave credits, HMO coverage, internet subsidy, training, and hybrid work days at MySigrid.

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• 1–2 years of experience as an Executive Assistant.
• High level of spoken and written business English.
• Excellent time management skills; able to multi-task efficiently.
• Proficiency in MS Office and web-based applications.
• High attention to detail and customer service orientation.
• Strong analytical skills and ability to work under pressure.
• Pro-active and resourceful self-starter.
• Desire to work in a fast-paced technology environment.

Responsibilities

• Build strong business relationships with clients and ensure high-quality work across tasks.
• Manage client complaints and resolve issues effectively and promptly.
• Manage client usage and set expectations to increase utilization of accounts.
• Ensure timely and high-quality resolution of tasks in line with SOPs.
• Perform daily health checks of each client’s account.
• Manage resources through delegation and monitoring of work quality.
• Coordinate day-to-day work focusing on account clean-up, task resolution, and time management.
• Identify learning opportunities and coordinate with the Customer Success Manager for improvements.
• Ensure the quality of work across all staff on client-related tasks.
• Capture and securely store client preferences and information per SOPs.

Skills

Time management

MS Office

Attention to detail

Customer service

Analytical skills

Work under pressure

Proactive

Fast-paced environment

Education

Bachelor's degree or equivalent work experience

Tools

Web-based applications

Job description

MySigrid in the Philippines seeks an Executive Assistant for a remote-hybrid role. You will manage client expectations, coordinate tasks, and ensure high-quality service in line with SOPs.

Requirements include 1–2 years of EA experience, fluent business English, strong time management, attention to detail, and the ability to work under pressure. A proactive, self-starting attitude is essential.

We offer leave credits, HMO coverage, internet subsidy, training, and hybrid work days at MySigrid.