Remote Executive Assistant - Client Care & Operations

MySigrid; Philippines; Hybrid; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Two weeks paid training

Vacation and sick leave credits

HMO for employee and two dependents

Internet reimbursement

Job summary

MySigrid is seeking an Executive Assistant to support high-level client activities in a remote-hybrid setup in the Philippines. The role focuses on managing client expectations, coordinating resources, and ensuring tasks meet the highest quality standards in line with SOPs.

You will build strong client relationships, handle inquiries, prepare presentations, manage memberships and billing, and collaborate with the Customer Success Manager to drive improvements while maintaining confidentiality

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• 1–2 years' experience in an administrative role.
• BPO experience is an advantage.
• Fluent and precise business English for professional communication.
• Excellent time management and multitasking abilities.
• Proficiency in MS Office and web-based applications.
• High attention to detail and strong customer service mindset.
• Analytical thinking and ability to work under pressure.

Responsibilities

• Build strong client relationships and ensure high-quality work across tasks.
• Manage client complaints and resolve issues promptly and effectively.
• Plan and monitor client usage; collaborate with Customer Success Manager to optimize accounts.
• Ensure timely, high-quality task resolution following SOPs.
• Conduct daily health checks of client accounts and delegate resources as needed.
• Oversee day-to-day operations including account clean-up and time management.
• Coordinate learning opportunities and suggest company-wide improvements.
• Ensure client preferences and data are securely stored.

Skills

Business English

Time management

Microsoft Office

Research

Presentation prep

Customer service

Analytical skills

Fast learner

Proactive

Education

Bachelor's degree

Tools

MS Office

Job description

MySigrid is seeking an Executive Assistant to support high-level client activities in a remote-hybrid setup in the Philippines. The role focuses on managing client expectations, coordinating resources, and ensuring tasks meet the highest quality standards in line with SOPs.

You will build strong client relationships, handle inquiries, prepare presentations, manage memberships and billing, and collaborate with the Customer Success Manager to drive improvements while maintaining confidentiality