Remote Epic Referral Specialist for US Primary Care

heyva medical virtual assistants; Philippines; Remote; PHP 609,000 - 730,000; Full time

Job summary

HeyVA remote role in the Philippines supports a U.S. primary care practice as a Medical Referral Specialist. You will manage outbound referrals and ensure follow‑ups, entry of data into Epic, and coordination with patients, specialists, and insurers.

Requirements include hands‑on Epic referral processing, payer portal experience, and excellent English communication. Eligible candidates operate during California business hours with reliable internet and privacy at home.

Qualifications

• Direct U.S. referral coordination experience for a primary care or multispecialty practice.
• Hands-on Epic experience processing referrals and managing referral queues.
• Experience using payer portals and handling referrals approvals or prior authorizations.
• Fluent and clear written and spoken English.
• Experience handling patient information according to privacy/security requirements.
• Reliable internet and private workspace suitable for patient calls.

Responsibilities

• Review referrals in Epic and identify missing information before submission.
• Assemble referral packets with clinical notes, tests, patient details, and insurance documents.
• Verify insurance eligibility and whether the recipient accepts the patient\'s plan.
• Determine if authorization is required, submit requests, and follow up to a decision.
• Send completed referrals and confirm office acceptance.

Skills

Referral coordination

Epic experience

Payer portals

English fluency

Privacy & security

Remote work setup

Tools

Epic

Job description

HeyVA remote role in the Philippines supports a U.S. primary care practice as a Medical Referral Specialist. You will manage outbound referrals and ensure follow‑ups, entry of data into Epic, and coordination with patients, specialists, and insurers.

Requirements include hands‑on Epic referral processing, payer portal experience, and excellent English communication. Eligible candidates operate during California business hours with reliable internet and privacy at home.