Healthcare Engagement Coordinator (Home-based)

Outsourced; Philippines; On-site; PHP 3,032,000 - 4,547,000; Full time

Job summary

Outsourced is recruiting a Referral & Partnerships Specialist to work remotely with Australian healthcare partners. You will drive outbound referrals, manage relationships with aged care facilities and general practices, and maintain essential CRM data across time zones.

You will engage decision-makers, explain referral processes, and track pipeline activity while ensuring privacy and data handling compliance.

Qualifications

• Proven outbound calling experience in referral generation or related roles.
• Experience using CRM or similar systems to manage pipelines.
• Excellent written and spoken English, able to handle scripted and unscripted calls.

Responsibilities

• Make outbound calls to aged care homes, GPs, and retirement villages to introduce services and referral pathways.
• Identify decision-makers and manage relationships with referral sources.
• Maintain CRM records, track referrals, and prepare weekly reports.

Skills

Outbound calling

CRM experience

English communication

Independent work

Healthcare familiarity

Tools

CRM software

Job description

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced, you can scale your organisation quickly, easily, and cost-effectively with dedicated remote staff based in our modern offices in Manila.

About the client

An aged care organization delivering community-based clinical services across Australia. The team includes geriatricians, general practitioners, nurse practitioners, nurses, and care coordinators. They support older people, families, and care teams through specialist geriatric assessment, clinical governance, workforce education, and practical models of care designed to improve access and outcomes.

We are seeking a Referral & Partnerships Specialist to grow and maintain the flow of patient referrals to our clinical team. Working remotely, you will engage with residential aged care homes, general practices, and retirement villages across Australia to introduce our services and establish strong referral pathways.

Success in this role will be measured by the number of referrals generated, ongoing referrer engagement, effective follow-up, and accurate pipeline management. This is a fully remote, non-clinical position with no face-to-face contact, clinical advice, or direct patient care.

Key Responsibilities

• Conduct outbound calls to residential aged care homes, general practices, and retirement villages to introduce clinical services and referral pathways.
• Identify and engage key decision-makers, including facility managers, directors of nursing, care coordinators, practice managers, principals, and practice nurses.
• Gather and maintain relevant information about each organisation, including existing clinical services, visiting practitioners, resident numbers, and telehealth capabilities.
• Clearly explain available telehealth and in-person services and the referral process.
• Identify qualified referral opportunities and elevate them to the relevant manager with a clear summary of the opportunity.
• Maintain accurate and up-to-date CRM records, including contact details, decision-makers, conversation history, referral status, and next steps.
• Segment and prioritize contacts based on follow-up requirements and referral potential.
• Conduct scheduled follow-up calls to maintain engagement and drive referrals.
• Track referral progression from initial contact through first referral and ongoing engagement.
• Identify dormant or at-risk referrers and elevate opportunities requiring further support.
• Prepare weekly activity and pipeline reports covering calls, engagement, referrals, and key barriers.

Coordination & Administration

• Send referral forms and service information following conversations and confirm receipt.
• Contribute to improvements in outreach strategies, objection handling, service materials, and referral processes.

Conduct & Compliance

• Handle personal and health information in accordance with Australian privacy legislation and organisational policies.
• Represent the organization professionally and accurately at all times.
• Follow established policies, procedures, and information security requirements.

What We're Looking For

• Excellent spoken and written English, with confidence handling both scripted and unscripted telephone conversations.
• Proven outbound calling experience in referral generation, business development, appointment setting, account management, or member services.
• Strong rapport-building skills with decision-makers and gatekeepers, with the resilience to handle objections and rejection professionally.
• Experience using CRM or similar systems to manage pipelines, record interactions, and maintain structured follow-ups.
• Strong numerical and reporting skills, with the ability to accurately track activity and results.
• High level of self-direction, accountability, and ability to work independently across time zones.
• Strong integrity, discretion, and sound judgment when handling confidential and health-related information.
• Experience in healthcare, aged care, disability, allied health, medical devices, or health insurance.
• Familiarity with the Australian healthcare system, including general practice, residential aged care, retirement villages, telehealth, and Medicare referral processes.
• Experience supporting Australian, UK, or North American markets.
• Understanding of privacy requirements relating to health information.

Work Schedule: Dayshift (6am to 3 pm Manila Time, Monday to Friday)

Work Set-up: WFH (must have at least 50 mbps Internet speed connection at home)

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.