Remote eCommerce Support Specialist (5-Month Contract)

Zohorecruit; Taguig; Remote; PHP 1,398,000 - 2,236,000; Part time

Job summary

Booth and Partners Pte Ltd is seeking a Customer Service Representative for Peak Design campaigns. You will provide email and chat support, handle product inquiries, orders, shipping issues, and warranty processes, primarily remotely with occasional onsite reporting.

The role requires 3–4 years in eCommerce customer service, hands-on Shopify experience, and strong communication skills. Global logistics platforms will be used to manage fulfillment and order status.

Qualifications

• 3–4 years of eCommerce customer service experience.
• Hands-on Shopify experience is required.
• Experience handling shipping, order tracking, and fulfillment-related concerns.
• Experience using customer service platforms such as Gladly or similar ticketing/helpdesk systems is preferred.
• Experience with NetSuite, Shipwire, ShipStation, or similar logistics platforms is an advantage.
• Strong written and verbal communication skills.
• Strong problem-solving and critical-thinking skills.
• Willingness to work a fixed Philippine morning shift, including weekends.
• Willingness to work primarily remotely and report onsite occasionally when required by business needs.

Responsibilities

• Provide customer support through email and chat using Gladly, assisting with product inquiries, orders, shipping, warranties, returns, refunds, and other post-purchase concerns.
• Develop knowledge of Peak Design products to provide accurate guidance.
• Review and process warranty claims and arrange replacements when required.
• Assist customers with returns, refunds, replacements, product registration, and order updates.
• Use Shopify to review customer information, orders, fulfillment status, refunds, and other order-related details.
• Use NetSuite, Shipwire, ShipStation, and similar platforms to review shipments and resolve tracking issues.
• Coordinate with logistics partners and internal teams for information or action required.
• Take ownership of customer concerns from contact to resolution with timely follow-ups.

Skills

eCommerce customer service

Shopify experience

Gladly experience

NetSuite

ShipStation

Tools

Shopify

Gladly

NetSuite

Shipwire

ShipStation

Job description

Booth and Partners Pte Ltd is seeking a Customer Service Representative for Peak Design campaigns. You will provide email and chat support, handle product inquiries, orders, shipping issues, and warranty processes, primarily remotely with occasional onsite reporting.

The role requires 3–4 years in eCommerce customer service, hands-on Shopify experience, and strong communication skills. Global logistics platforms will be used to manage fulfillment and order status.