Remote Ecommerce Customer Service Manager

Ocommerce; Philippines; Remote; PHP 650,000 - 779,000; Full time

Benefits offered by this job

Fully remote work

Competitive compensation

Job summary

Ocommerce in the Philippines is seeking a Customer Service Manager to own and resolve customer issues, guiding a remote team to deliver consistent service and cost-conscious decisions.

Responsibilities include leading daily priorities, coaching agents, creating SOPs, and reporting on customer outcomes and financial impact. Remote, full-time position with collaboration across brand teams.

Qualifications

• 5+ years in customer service, including 2+ years directly managing or supervising an ecommerce CS team.
• Proven ownership of complex customer issues and decisions that preserve goodwill while managing costs.

Responsibilities

• Own customer issues through resolution and coordinate internal actions to ensure follow-through.
• Make fair, proportionate remedies considering history, responsibility, and cost.

Skills

Team leadership

Customer resolution

English communication

Decision making

Coaching

Tools

Shopify

Gorgias

Zendesk

Job description

Ocommerce in the Philippines is seeking a Customer Service Manager to own and resolve customer issues, guiding a remote team to deliver consistent service and cost-conscious decisions.

Responsibilities include leading daily priorities, coaching agents, creating SOPs, and reporting on customer outcomes and financial impact. Remote, full-time position with collaboration across brand teams.