Remote E-commerce Support Specialist (Shopify/Gorgias)

Outsourced Quality Assured Services Pty; Philippines; Remote; PHP 279,000 - 469,000; Full time

Job summary

Outsourced. ph is seeking an E-commerce Customer Service Specialist to assist customers with online orders, product inquiries, returns, refunds and delivery concerns. The ideal candidate has basic Shopify and Gorgias experience and strong written English.

This is a full-time remote role based in the Philippines. You will respond to inquiries via Gorgias and email, check orders in Shopify, provide product/shipping information, and resolve issues with a professional, friendly attitude.

Qualifications

• 1–3 years of customer service experience, preferably in e-commerce or retail.
• Basic hands-on experience with Shopify and Gorgias.
• Strong written and spoken English.
• Able to work remotely and independently.

Responsibilities

• Respond to customer enquiries through Gorgias/email.
• Assist customers with orders, returns, refunds, exchanges, and deliveries.
• Check and manage customer orders using Shopify.
• Provide product and shipping information.
• Handle customer complaints and resolve issues professionally.
• Escalate complex concerns when necessary.
• Keep customer and order information accurate and updated.

Skills

Customer service

Written English

Communication skills

Tools

Shopify

Gorgias

Job description

Outsourced. ph is seeking an E-commerce Customer Service Specialist to assist customers with online orders, product inquiries, returns, refunds and delivery concerns. The ideal candidate has basic Shopify and Gorgias experience and strong written English.

This is a full-time remote role based in the Philippines. You will respond to inquiries via Gorgias and email, check orders in Shopify, provide product/shipping information, and resolve issues with a professional, friendly attitude.