E-commerce Customer Service (with Shopify/Gorgias experience)

Outsourced Global Staff; Philippines; Remote; PHP 312,000 - 536,000; Full time

Job summary

Outsourced. ph is seeking an E-commerce Customer Support Specialist to assist customers with online orders, product enquiries, returns, refunds, and delivery concerns. Basic experience with Shopify and Gorgias is preferred, and strong written English and customer service skills are essential.

This role operates 7AM-4PM PHT. This is a full-time, home-based position in the Philippines. You will join a globally distributed team of over 1,000 professionals, use Gorgias macros and Shopify tools, and

Qualifications

• 1-3 years of e-commerce customer service experience.
• Basic hands-on experience with Shopify and Gorgias.
• Strong written and spoken English with clear communication.

Responsibilities

• Respond to customer enquiries via Gorgias/email.
• Assist customers with orders, returns, refunds, exchanges, and deliveries.
• Check and manage orders using Shopify.
• Provide product and shipping information.
• Handle customer complaints and resolve issues professionally.
• Escalate complex concerns when necessary.
• Maintain accurate customer and order records.
• Use Gorgias macros/templates and follow processes.
• Maintain a professional and friendly tone in communications.

Skills

Customer service

Shopify

Gorgias

English proficiency

Communication

Problem solving

Remote work

Attention to detail

Multitasking

Tools

Shopify

Gorgias

Job description

E-commerce Customer Service (with Shopify/Gorgias experience)

Full Time Employee

Job Summary

We are looking for an E-commerce Customer Service to join our team.

Job Description

About Us: Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

About the Role

We are looking for an E-commerce Customer Support Specialist to assist customers with online orders, product enquiries, returns, refunds, and delivery concerns. The ideal candidate has basic experience using Shopify and Gorgias and has strong written English and customer service skills.

Key Responsibilities

• Respond to customer enquiries through Gorgias/email.
• Assist customers with orders, returns, refunds, exchanges, and deliveries.
• Check and manage customer orders using Shopify.
• Provide product and shipping information.
• Handle customer complaints and resolve issues professionally.
• Escalate complex concerns when necessary.
• Keep customer and order information accurate and updated.
• Use Gorgias macros/templates and follow established processes.
• Maintain a professional and friendly tone when communicating with customers.

Requirements

• 1-3 years of customer service experience, preferably in e-commerce or retail.
• Basic hands-on experience with Shopify and Gorgias.
• Good written and spoken English.
• Strong attention to detail.
• Good communication and problem-solving skills.
• Customer-focused and proactive.
• Able to work independently and manage multiple enquiries
• Comfortable working remotely.

Nice to Have

• Experience supporting an Australian or international e-commerce brand.
• Experience in fashion, lifestyle, beauty, or retail.
• Familiarity with Shopify orders, refunds, returns, and fulfilment

Additional Information

• Home-based
• Should have strong internet connection (minimum of 20 mbps)
• 7AM-4PM PHT

Note

As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.