E-commerce Customer Service (with Shopify/Gorgias experience)

Outsourced Quality Assured Services Inc. (ISO Certified); Philippines; Remote; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Home-based

Job summary

Outsourced. ph is seeking an E-commerce Customer Support Specialist to assist customers with online orders, product inquiries, returns, refunds, and delivery concerns. The ideal candidate has basic experience with Shopify and Gorgias and strong written English.

Role requires 1-3 years of customer service experience, a detail-oriented mindset, and the ability to work independently in a remote setup. Familiarity with international e-commerce brands is a plus.

Qualifications

• 1-3 years of customer service experience, preferably in e-commerce or retail.
• Basic hands-on experience with Shopify and Gorgias.
• Good written and spoken English.
• Strong attention to detail.
• Good communication and problem-solving skills.
• Customer-focused and proactive.
• Able to work independently and manage multiple enquiries.
• Comfortable working remotely.

Responsibilities

• Respond to customer enquiries through Gorgias/email.
• Assist customers with orders, returns, refunds, exchanges, and deliveries.
• Check and manage customer orders using Shopify.
• Provide product and shipping information.
• Handle customer complaints and resolve issues professionally.
• Escalate complex concerns when necessary.
• Keep customer and order information accurate and updated.
• Use Gorgias macros/templates and follow established processes.
• Maintain a professional and friendly tone when communicating with customers.

Skills

Customer service

Multi-tasking

Written English

Tools

Shopify

Gorgias

Job description

About Us:

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

About the Role

We are looking for an E-commerce Customer Support Specialist to assist customers with online orders, product enquiries, returns, refunds, and delivery concerns. The ideal candidate has basic experience using Shopify and Gorgias and has strong written English and customer service skills

Key Responsibilities

• Respond to customer enquiries through Gorgias/email.
• Assist customers with orders, returns, refunds, exchanges, and deliveries.
• Check and manage customer orders using Shopify.
• Provide product and shipping information.
• Handle customer complaints and resolve issues professionally.
• Escalate complex concerns when necessary.
• Keep customer and order information accurate and updated.
• Use Gorgias macros/templates and follow established processes.
• Maintain a professional and friendly tone when communicating with customers.

Requirements

• 1-3 years of customer service experience, preferably in e-commerce or retail.
• Basic hands-on experience with Shopify and Gorgias.
• Good written and spoken English.
• Strong attention to detail.
• Good communication and problem-solving skills.
• Customer-focused and proactive.
• Able to work independently and manage multiple enquiries
• Comfortable working remotely.

Nice to Have

• Experience supporting an Australian or international e-commerce brand.
• Experience in fashion, lifestyle, beauty, or retail.
• Familiarity with Shopify orders, refunds, returns, and fulfilment

Additional Information

• Home-based
• Should have strong internet connection (minimum of 20 mbps)
• 7AM-4PM PHT

Note:

As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly