Remote E-Commerce Fulfillment & Customer Support Specialist

Treantly; Philippines; Remote; PHP 2.527.000 - 3.790.000; Vollzeit

Benefits dieser Stelle

Maxicare HMO after probation

Growth opportunities

Remote work

Zusammenfassung

Treantly is seeking an E-Commerce Fulfillment & Customer Service Specialist to manage daily fulfillment operations and provide excellent customer support. The role is remote with EST hours and full-time by the Philippines-based team.

You will coordinate with warehouses and carriers, handle inquiries, and help drive process improvements. The ideal candidate brings experience in e-commerce fulfillment and customer service, strong organization, and the ability to work independently.

Qualifikationen

• Experience in e-commerce fulfillment and customer service.
• Strong organization and multitasking in a dynamic environment.
• Ability to work independently with minimal supervision.
• Familiarity with Shopify and shipping logistics is a plus.

Aufgaben

• Manage order fulfillment with warehouses and carriers (UPS, FedEx) and track deliveries.
• Handle e-commerce customer service inquiries, including returns and claims with carriers.
• Support wholesale and B2B client shipments for timely deliveries.
• Collaborate with operations to optimize processes and improve efficiency.
• Identify issues proactively and resolve them to maintain smooth workflow.
• Maintain data accuracy in order management systems.
• Assist implementing new tools to enhance e-commerce operations and customer experience.

Kenntnisse

E-commerce fulfillment

Customer service

Organization

Multitasking

Shopify

Warehouse management systems

Shipping logistics

Team player

Tools

Shopify

Warehouse management systems

Jobbeschreibung

Treantly is seeking an E-Commerce Fulfillment & Customer Service Specialist to manage daily fulfillment operations and provide excellent customer support. The role is remote with EST hours and full-time by the Philippines-based team.

You will coordinate with warehouses and carriers, handle inquiries, and help drive process improvements. The ideal candidate brings experience in e-commerce fulfillment and customer service, strong organization, and the ability to work independently.