Remote Ecommerce Specialist | Growth & Home Office

Delegate CX; Philippines; Remote; PHP 502,000 - 547,000; Full time

Benefits offered by this job

Permanent work-from-home

Company equipment provided

HMO Coverage

Internet stipend

PTO credits

Job summary

Delegate CX in the Philippines is seeking a Home-Based Ecommerce Specialist to build, maintain, and improve online stores for a U.S.-based home and garden retailer. You will keep products, pricing, and graphics up to date, handle updates, and support e-commerce projects from setup through launch.

The ideal candidate has at least 2 years of e-commerce or customer service experience, strong English communication, and the ability to work overnight or US hours.

Qualifications

• Bachelor's degree in Marketing, Communications, Business Administration, or related field.
• Minimum 2 years in customer service, order management, or e-commerce.
• Strong verbal and written English communication skills.
• Willing to work overnight/graveyard shifts in Philippine time or US hours.
• Proficiency with Microsoft Office and Google Workspace; basic Adobe tools; familiarity with Shopify/BigCommerce is a plus.

Responsibilities

• Build web stores with functionality that supports the client's needs.
• Keep web stores updated with pricing, product maintenance, and graphics.
• Oversee and update existing customer e-commerce sites based on input from an online ticketing request system.
• Review landing pages, product details, checkout processes, and all other vital e-commerce website elements for visual appeal, accuracy, and user-friendliness.
• Collaborate with integrated partners to coordinate the integration and testing of templates and products on external systems.
• Manage project timelines for e-commerce site builds and adhere to service-level agreements for site maintenance requests.
• Coordinate the production of orders and ensure timely communication with suppliers about orders using an e-commerce platform.
• Provide administrative and project support for a variety of e-commerce projects.
• Ad hoc tasks aligned with those mentioned above.

Skills

Organizational & Time Management

Attention to Detail

Communication Skills

Problem Solving & Analysis

E-commerce & Technical Knowledge

Education

Bachelor's degree in Marketing, Communications, Business Administration, or related field

Tools

Microsoft Office

Google Workspace

Adobe Illustrator

Adobe Photoshop

Canva

Shopify

BigCommerce

Ticketing System

Job description

Delegate CX in the Philippines is seeking a Home-Based Ecommerce Specialist to build, maintain, and improve online stores for a U.S.-based home and garden retailer. You will keep products, pricing, and graphics up to date, handle updates, and support e-commerce projects from setup through launch.

The ideal candidate has at least 2 years of e-commerce or customer service experience, strong English communication, and the ability to work overnight or US hours.