Remote E-Commerce Customer Success Champion

Permworks; Philippines; Remote; PHP 279,000 - 502,000; Full time

Benefits offered by this job

HMO Provided

Own laptop required

Job summary

Treantly is hiring an E-Commerce Customer Success & Support Specialist for a remote position based in the Philippines. The role focuses on customer support and proactive relationship management for a growing B2B and D2C e-commerce brand, with emphasis on shipping, order issues, and proactive follow-ups.

You will be the main point of contact for customers, handling inquiries, tracking issues, and gathering feedback to improve service.

Qualifications

• Experience in customer service, customer success, or customer experience for an e-commerce brand.
• Experience supporting a company that sells physical products online.
• Strong understanding of the e-commerce customer journey: orders, shipping, returns, and repeat purchases.
• Excellent spoken and written English with clear pronunciation and phone presence.

Responsibilities

• Respond to general customer inquiries via website, email, and other support channels.
• Assist customers with products, orders, samples, shipping, and delivery status.

Skills

Customer service

Customer success

English proficiency

Phone support

Tools

Shopify

Gorgias

Zendesk

Freshdesk

Job description

Treantly is hiring an E-Commerce Customer Success & Support Specialist for a remote position based in the Philippines. The role focuses on customer support and proactive relationship management for a growing B2B and D2C e-commerce brand, with emphasis on shipping, order issues, and proactive follow-ups.

You will be the main point of contact for customers, handling inquiries, tracking issues, and gathering feedback to improve service.