Remote Deployment Specialist - Pilot-to-Paid Success

Manila Recruitment Limited; Manila; A distancia; PHP 600.000 - 900.000; Jornada completa

Descripción de la vacante

Manila Recruitment Limited is seeking a Deployment Specialist to support rollout, setup, and implementation for a U.S. front desk solution.

You will partner with customers during the deployment process, owning the 30-day pilot-to-paid conversion and delivering excellent technical and customer support to ensure adoption and measurable value. You will interact directly with clients, coordinate with product and engineering teams to resolve issues, optimize workflows, and document patterns to

Formación

• 5+ years in implementation, onboarding, or technical customer success roles.
• Excellent written and spoken English for a highly customer-facing role.
• Experience with workflow automation tools (n8n, Zapier).
• Strong troubleshooting and root-cause analysis skills.
• Background in Customer Success, Technical Support or related tech roles.
• Own equipment (laptop and stable internet).

Responsabilidades

• Lead implementation for new pilot clients - configuring agents, workflows, and automations.
• Act as the primary point of contact during the pilot period to drive paid conversion.
• Proactively monitor client usage and agent performance to catch issues early.
• Troubleshoot configuration issues and agent behaviour problems.
• Communicate clearly with clients, explaining technical issues and resolutions.
• Document recurring issues to improve onboarding and product setup over time.
• Partner with product/engineering to escalate bugs and gaps found during implementation.

Conocimientos

Implementation experience

English proficiency

Workflow automation

Troubleshooting

Customer success

Multi-account ownership

n8n

Zapier

Educación

Bachelor’s degree in Information Technology/Computer Science/Engineering

Herramientas

n8n

Zapier

Descripción del empleo

Manila Recruitment Limited is seeking a Deployment Specialist to support rollout, setup, and implementation for a U.S. front desk solution.

You will partner with customers during the deployment process, owning the 30-day pilot-to-paid conversion and delivering excellent technical and customer support to ensure adoption and measurable value. You will interact directly with clients, coordinate with product and engineering teams to resolve issues, optimize workflows, and document patterns to