Remote Delivery Experience Specialist

REMOTE STAFF, INC.; Philippines; Remote; PHP 276,000 - 496,000; Part time

Job summary

Remote Staff, INC. is seeking a Delivery Experience Specialist to be the primary contact for client retailers, customers, and carrier partners. The role targets delivering exceptional support with accuracy, urgency, and empathy to ensure smooth delivery operations and timely issue resolution.

The position emphasizes proactive communication, cross-functional collaboration, and a commitment to customer satisfaction in a remote, part-time setting with flexible scheduling.

Qualifications

• 2+ years in customer service, logistics support, or delivery ops.
• Experience with carrier partners, merchants, or e-commerce deliveries is a plus.
• Proficient with CRM/ticketing platforms (Zendesk, Freshdesk, Zoho, etc.).

Responsibilities

• Manage and resolve delivery-related concerns (uncollected, late, missing, reassigned, canceled).
• Handle Authority to Leave (ATL) queries per customer policies.
• Provide accurate information on delivery services offered.
• Update merchants and customers on shipment statuses across road and air channels.
• Assist with technical delivery issues by documenting, troubleshooting, and escalating.
• Liaise daily with Delivery Partnerships Manager and carriers to close issues.
• Maintain relationships with external partners for reliable service.
• Identify and resolve technical issues impacting delivery workflows.
• Document recurring problems and notify internal teams for action.
• Anticipate bottlenecks and propose preventative solutions.
• Provide feedback to improve processes and customer satisfaction.

Skills

Customer service

Logistics knowledge

Communication skills

CRM usage

Tools

Zendesk

Freshdesk

Zoho

Job description

Remote Staff, INC. is seeking a Delivery Experience Specialist to be the primary contact for client retailers, customers, and carrier partners. The role targets delivering exceptional support with accuracy, urgency, and empathy to ensure smooth delivery operations and timely issue resolution.

The position emphasizes proactive communication, cross-functional collaboration, and a commitment to customer satisfaction in a remote, part-time setting with flexible scheduling.