Training Curriculum Developer

IntouchCX; Metro Manila; On-site; PHP 502,000 - 725,000; Full time

Job summary

IntouchCX is seeking a Training Curriculum Developer to design and deliver engaging training programs for our contact center teams. You will lead curriculum development, apply instructional design practices, and ensure content aligns with regulatory requirements and company policies.

Ideal candidates have LMS experience, strong communication and presentation skills, and a proven track record of delivering effective classroom and virtual training.

Qualifications

• BS/BA in Education or Business Administration (or equivalent).
• 2+ years in a contact center and 5+ years delivering classroom training.
• Experience with Learning Management Systems (LMS).
• Experience conducting training needs analyses for partners.
• Knowledge of adult learning principles and virtual/in-person delivery.
• Familiar with current training methods and tools.
• Strong communication and presentation skills.
• Proficient with Word/Excel/PowerPoint and Google Suite.
• Ability to multitask in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Excellent attention to detail and time management.

Responsibilities

• Design and develop training curricula using instructional design methods.
• Facilitate Train the Trainer sessions and update materials.
• Assess training needs and identify opportunities for curriculum development.
• Leverage technology to enhance curriculum content and delivery.
• Develop assessments and analyze outcomes to drive improvements.
• Review and improve existing curriculum and coordinate with partners.
• Create job aids and performance support tools for on‑the‑job use.
• Ensure materials comply with regulatory requirements and policies.

Skills

Communication

Presentation

Multitasking

Time management

Attention to detail

Analytical skills

Problem solving

Adult learning

Education

BS/BA in Education or Business Administration

Tools

Learning Management Systems

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Google Workspace

Job description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

The Training Curriculum Developer designs and develops new course materials, assesses their effectiveness, and empowers team members to learn new products and services, through engaging and dynamic training delivery. We’re looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our team members.

As Training Curriculum Developer, You Will…

Be In Charge of Curriculum Development and Instructional Design

• Design new course materials utilizing a variety of instructional design approaches (ADDIE model), adult learning principles, training delivery methodologies and content development systems
• Facilitate Train the Trainer course materials
• Assess training needs and identify opportunities for curriculum development
• Leverage technology and multimedia tools to enhance curriculum content

Be in Charge of Assessment and Evaluation

• Develop and administer knowledge assessment testing
• Analyze training outcomes and feedback to identify areas of improvement

Facilitate Continuous Improvement

• Review existing curriculum and recommend improvements
• Conduct needs analyses and interacting with our partners to identify ongoing training needs
• Interact with all departments to ensure current information is included in training

Provide Performance Support

• Develop job aids, quick reference guides and other performance support tools
• Ensure these resources are easily accessible and practical for on‑job use

Be in Charge of Compliance and Documentation

• Ensure all training materials comply with regulatory requirements and company policies
• Maintain detailed records of training activities, materials and outcomes
• Perform other duties and travel as required

As Training Curriculum Developer, You Have…

• BS/BA in Education or Business Administration (or equivalent work experience)
• Minimum of 2 years contact center experience and minimum of 5 years of experience delivering classroom training
• Experience with Learning Management Systems
• Experience conducting training needs analyses for internal and external partners
• Knowledge of adult learning principles and how to implement them in the classroom in‑person and virtually
• Knowledge of existing and emerging training methods, tools and techniques
• Proficient knowledge of Word, Excel, PowerPoint and Google Suite
• Ability to multitask in an innovative, fast paced environment
• Strong communication (verbal and written) and presentation skills
• Strong analytical and problem-solving skills
• Excellent attention to detail with good time management skills