Remote CX Specialist — Patient Care & Support

Magic, Inc; Philippines; Remote; PHP 407,598 - 580,518; Part time

Benefits offered by this job

100% work-from-home setup

13th month pay

15 days PTO

Hands-on support

Training opportunities

Job summary

A leading healthcare firm in the Philippines is seeking a CX Associate to provide exceptional customer support, managing interactions efficiently and empathetically. This freelance position requires fluency in English and offers a 100% work-from-home setup. The ideal candidate will embrace flexibility in scheduling, possess strong organization skills, and thrive in a fast-paced environment. This role is perfect for those passionate about improving the customer experience and ready for future leadership opportunities.

Qualifications

• Must be fluent in English and can convey key conversational points concisely.
• Availability to work weekends or switch from a US schedule (EST) to a UK schedule (BST) on short notice.
• Highly organized and can complete multiple projects concurrently.
• Can calmly handle uncertainty and rapidly changing situations.
• Ensures health information is protected and values precision at work.
• Resourceful and quick to learn new skills independently.

Responsibilities

• Provide outstanding support to customers around the world.
• Ensure clinicians have necessary information in the EHR.
• Assist in coordinating care and booking sync calls.
• Liaise with pharmacies to ensure timely prescriptions.
• Own the end-to-end customer experience.
• Handle customer inquiries and product feedback.
• Complete required compliance certification courses.

Skills

Fluent in English

Highly organized

Ability to manage multiple projects

Flexibility in scheduling

Resourceful and quick learner

Calm under uncertainty

Attention to detail

Job description

A leading healthcare firm in the Philippines is seeking a CX Associate to provide exceptional customer support, managing interactions efficiently and empathetically. This freelance position requires fluency in English and offers a 100% work-from-home setup. The ideal candidate will embrace flexibility in scheduling, possess strong organization skills, and thrive in a fast-paced environment. This role is perfect for those passionate about improving the customer experience and ready for future leadership opportunities.