Remote Customer Support Specialist

NeoWork; Philippines; Remote; PHP 1,776,198 - 2,368,265; Full time

Benefits offered by this job

Comprehensive training

Mental health days

Performance-based incentives

Opportunities for professional growth

Job summary

A growing BPO firm in the Philippines seeks a dedicated Customer Support Representative to ensure exceptional client support. This remote position involves addressing customer inquiries, resolving issues, and collaborating with internal teams to improve services. Candidates should possess strong communication skills, empathy, and problem-solving abilities, along with at least one year of experience in a support role. The company offers training, performance incentives, and opportunities for professional growth.

Qualifications

• At least 1 year of proven experience in a customer support or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Owned computer or laptop and stable internet connectivity.

Responsibilities

• Handle customer inquiries and provide accurate, complete, and timely information.
• Effectively manage and resolve customer complaints.
• Collaborate with internal teams to address customer needs.
• Contribute to the development and improvement of customer support processes.

Skills

Proactive problem-solving

Strong communication skills

Empathy

Adaptability

Attention to detail

Tools

Office 360

Google Apps

Customer support software

Job description

A growing BPO firm in the Philippines seeks a dedicated Customer Support Representative to ensure exceptional client support. This remote position involves addressing customer inquiries, resolving issues, and collaborating with internal teams to improve services. Candidates should possess strong communication skills, empathy, and problem-solving abilities, along with at least one year of experience in a support role. The company offers training, performance incentives, and opportunities for professional growth.