Remote Customer Support & Task Coordination Specialist

OpsArmy; Manila; On-site; PHP 279,000 - 468,720; Full time

Job summary

OpsArmy is seeking a Customer Support Specialist to manage the creation, tracking, and resolution of customer tasks within our records retrieval platform. You will be the primary contact between customers and the internal records team, handling document requests and information in real time.

This role emphasizes precise, written communication and attention to detail. You'll need to work independently, navigate nuances in task creation, and keep customers informed with clear, structured notes and

Qualifications

• Exceptional written English with clear, grammatically correct messaging.
• Attention to detail for names, addresses, dates, and document types.
• Independent and resourceful to find answers before escalating.
• Able to handle ambiguity and justify reasoning clearly.
• Experience in customer support or detail-oriented roles.

Responsibilities

• Create and manage customer-facing tasks requesting documents, information, or actions.
• Write clear task descriptions detailing exactly what is needed, why, and in what format.
• Monitor and respond to customer comments promptly, resolving issues independently before escalating.
• Relay documents and information between customers and internal teams accurately.
• Track open tasks, follow up on outstanding items, and close completed work without prompting.
• Identify inconsistencies and flag or resolve them proactively.

Skills

Exceptional written communication

Extreme attention to detail

Independence and resourcefulness

Ability to handle ambiguity

Concise, structured communication

Speed without sacrificing quality

Experience in customer support, admin

Exposure to collections, billing

Tools

Task management systems

Slack

Email

Job description

OpsArmy is seeking a Customer Support Specialist to manage the creation, tracking, and resolution of customer tasks within our records retrieval platform. You will be the primary contact between customers and the internal records team, handling document requests and information in real time.

This role emphasizes precise, written communication and attention to detail. You'll need to work independently, navigate nuances in task creation, and keep customers informed with clear, structured notes and