Remote Customer Support Specialist - Multichannel, UK & AU

Staff Domain, Inc.; Pasig; Remote; PHP 800,000 - 1,000,000; Full time

Benefits offered by this job

HMO, Dental, Life Insurance (Day 1-1)

Leave benefits

Team engagement events

Job summary

Staff Domain, Inc. is hiring a Customer Support Specialist to join a remote, full-time role. You will support end users and business partners via phone, email, SMS, and messaging channels, handling inquiries in a high-volume environment with empathy and accuracy.

You will work UK hours (3:00 PM - 12:00 AM PH) from a WFH setup, supporting Australian and UK customers while maintaining standards of service. The role emphasizes ownership of issues, cross-functional collaboration, and process

Qualifications

• Minimum 5 years of customer service experience, including phone-based support.
• Minimum 3 years of experience handling serious customer complaints, escalations, or complex service issues.
• Experience in a fast-paced, high-volume customer support environment.
• Excellent verbal and written English communication skills.
• Ability to communicate across phone, email, chat, and SMS channels.
• Experience supporting Australian and/or UK customers is preferred.
• Experience using Zendesk or similar platforms is preferred.

Responsibilities

• Provide responsive and professional customer support through phone, email, SMS, and messaging channels.
• Manage customer inquiries in a high-volume support environment with quality and accuracy.
• Take ownership of customer issues and ensure timely, accurate resolutions.
• Follow established templates while tailoring responses to customer needs.
• Communicate clearly with customers with varying English proficiency or familiarity with booking processes.
• Represent the business positively in all customer interactions and support customers.

Skills

Customer Service Excellence

Phone-Based Support

Professional Verbal Communication

Professional Written Communication

Escalation Management

Complaint Resolution

Conflict Resolution

Stakeholder Management

Remote Work Capability

Time Management

Attention to Detail

Zendesk

CRM Systems

Australian Customer Support

UK Customer Support

Tools

Zendesk

CRM Systems

Job description

Staff Domain, Inc. is hiring a Customer Support Specialist to join a remote, full-time role. You will support end users and business partners via phone, email, SMS, and messaging channels, handling inquiries in a high-volume environment with empathy and accuracy.

You will work UK hours (3:00 PM - 12:00 AM PH) from a WFH setup, supporting Australian and UK customers while maintaining standards of service. The role emphasizes ownership of issues, cross-functional collaboration, and process