Remote Customer Support Specialist – Live Events

Fresh Prints; Philippines; A distancia; PHP 451.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Equipment provided

Descripción de la vacante

SeatGeek is seeking a Customer Support Associate to help fans navigate live-event experiences from a remote Philippines-based team. You’ll handle phone, email, and live chat, answer questions about tickets, payments, and account access, and resolve issues with empathy and clarity.

During training you’ll learn SeatGeek systems and policies; compensation begins after you join the live team. You will collaborate with teammates to ensure a consistent, high-quality fan experience and meet performance

Formación

• Two years of experience in customer support or related role.
• Excellent written and spoken English.
• Experience handling phone, email, and live chat across multiple channels preferred.
• Customer-first mindset and ability to stay calm.
• Strong problem-solving skills and judgment on escalation.
• Attention to detail and accurate documentation.
• Willingness to learn new systems, policies, workflows.
• Ability to multitask in a fast-paced environment.
• Reliability, punctuality, and ownership.
• Openness to feedback and quick coaching.
• Collaborative, team-oriented approach.

Responsabilidades

• Support SeatGeek customers through phone, email, and live chat.
• Assist with questions about ticket purchases, delivery, transfers, payments, refunds, and event changes.
• Investigate concerns using SeatGeek systems and policies.
• Communicate clearly and empathetically in urgent situations.
• Own customer issues and resolve timely and practically.
• Document interactions and resolutions accurately.
• Elevate complex issues to appropriate channels.
• Meet customer satisfaction, quality, productivity, attendance, and schedule adherence.
• Participate in coaching, quality reviews, training, and team meetings.
• Follow data, confidentiality, and security requirements.
• Share recurring concerns with Team Lead to improve fan experience.
• Collaborate with teammates to ensure consistent customer experience.

Conocimientos

Customer support

English proficiency

Multichannel support

Customer-first

Problem solving

Attention to detail

Learning new systems

Multi-tasking

Reliability

Coaching

Team collaboration

Descripción del empleo

SeatGeek is seeking a Customer Support Associate to help fans navigate live-event experiences from a remote Philippines-based team. You’ll handle phone, email, and live chat, answer questions about tickets, payments, and account access, and resolve issues with empathy and clarity.

During training you’ll learn SeatGeek systems and policies; compensation begins after you join the live team. You will collaborate with teammates to ensure a consistent, high-quality fan experience and meet performance