Remote Customer Support Specialist — Live Events

freshprints; Philippines; Remoto; PHP 451.000 - 541.000; Tempo pieno

Vantaggi offerti da questo lavoro

Training and onboarding

Equipment provided after training

Remote work from the Philippines

Descrizione del lavoro

SeatGeek is seeking a Customer Support Associate to support fans remotely from the Philippines. You'll handle phones, emails, and live chats, assisting with tickets, deliveries, transfers, and refunds while upholding SeatGeek’s policies and customer standards.

Training and coaching are provided, with compensation of $700 per month starting after training. The role requires strong English, a customer-first mindset, and the ability to work 8AM–5PM EST in a remote setup.

Competenze

• At least two years of experience in customer support or a similar role.
• Strong spoken and written English.
• Experience assisting customers via phone, email, or live chat; multi-channel experience preferred.
• Customer-first mindset with calm, helpful communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Reliability, punctuality and ownership with a collaborative approach.
• Open to feedback and able to apply coaching quickly.

Mansioni

• Support customers through phone, email, and live chat.
• Assist with questions about ticket purchases, delivery, transfers, payments, refunds, and event changes.
• Investigate customer concerns using SeatGeek systems and policies.
• Communicate clearly and empathetically, especially in urgent situations.
• Take ownership and drive timely, practical resolutions.
• Document interactions and resolutions accurately.
• Escalate issues through appropriate channels when needed.
• Meet targets for customer satisfaction, quality, productivity, attendance, and schedule adherence.
• Participate in coaching, reviews, training, and team meetings.
• Follow data protection and information-security requirements.
• Share recurring issues with the Team Lead to improve the fan experience.
• Collaborate with teammates and internal partners to ensure a consistent experience.

Conoscenze

English fluency

Customer support

Multichannel support

Communication

Problem solving

Descrizione del lavoro

SeatGeek is seeking a Customer Support Associate to support fans remotely from the Philippines. You'll handle phones, emails, and live chats, assisting with tickets, deliveries, transfers, and refunds while upholding SeatGeek’s policies and customer standards.

Training and coaching are provided, with compensation of $700 per month starting after training. The role requires strong English, a customer-first mindset, and the ability to work 8AM–5PM EST in a remote setup.