Remote Customer Support Specialist for Live Events

Frontier; Philippines; Remoto; PHP 425.000 - 567.000; Tempo pieno

Descrizione del lavoro

SeatGeek is seeking a Customer Support Associate to assist fans through phone, email, and live chat from a remote Philippines setup. You’ll work 8AM–5PM EST and join a dynamic frontline team helping with tickets, deliveries, payments, and account issues.

During training, you’ll receive advanced coaching from Frontier and then join the live support team with a monthly compensation of $700. You’ll be expected to communicate clearly, stay empathetic, and collaborate to improve the fan experience.

Competenze

• Minimum 2 years in customer support or a similar role.
• Strong spoken and written English.
• Experience across phone, email, and live chat channels.
• Ability to remain calm in difficult conversations.
• Willingness to learn new systems and policies.

Mansioni

• Support customers through phone, email, and live chat
• Assist with ticket purchases, deliveries, transfers, account access, payments, refunds, and event changes
• Investigate concerns using SeatGeek's systems and policies
• Communicate clearly and empathetically
• Own issues and resolve timely
• Document interactions and resolutions
• Escalate when needed
• Meet customer satisfaction, quality, productivity, attendance, and schedule adherence
• Participate in coaching, quality reviews, training, and meetings
• Follow data-security requirements
• Share recurring concerns to improve fan experience
• Collaborate with teammates and partners

Conoscenze

Customer support

Multichannel support

English proficiency

Problem solving

Detail oriented

Team collaboration

Adaptability

Descrizione del lavoro

SeatGeek is seeking a Customer Support Associate to assist fans through phone, email, and live chat from a remote Philippines setup. You’ll work 8AM–5PM EST and join a dynamic frontline team helping with tickets, deliveries, payments, and account issues.

During training, you’ll receive advanced coaching from Frontier and then join the live support team with a monthly compensation of $700. You’ll be expected to communicate clearly, stay empathetic, and collaborate to improve the fan experience.