Remote Customer Support Agent – Live Events

Fresh Prints LLC; Philippines; Remoto; PHP 451.000 - 541.000; Tempo pieno

Vantaggi offerti da questo lavoro

Work equipment provided

Remote work

Descrizione del lavoro

SeatGeek seeks a Customer Support Associate to assist fans remotely from the Philippines. You will work 8AM-5PM EST, handling phone, email, and live chat to guide customers through ticket purchases, transfers, and updates, with a focus on clear, empathetic communication.

Training includes hands-on platform experience and coaching. Compensation is $700 per month and begins after joining the live support team.

Competenze

• Two years in customer support or a similar role.
• Strong spoken and written English.
• Experience assisting customers via phone, email, or live chat.
• Customer-first mindset with calm under pressure.
• Detail-oriented with good documentation.
• Willingness to learn new systems and workflows.

Mansioni

• Support SeatGeek customers through phone, email, and live chat.
• Help customers with tickets, delivery, transfers, access, payments, refunds, and changes.
• Investigate concerns using SeatGeek systems and policies.
• Communicate clearly and empathetically in urgent situations.
• Own customer issues and work toward timely resolutions.
• Document interactions and resolutions accurately.
• Elevate issues needing additional support through proper channels.
• Meet satisfaction, quality, productivity, attendance, and schedule expectations.
• Participate in coaching, quality reviews, training, and meetings.
• Follow data, security, and confidentiality requirements.
• Share recurring concerns with Team Lead to improve fan experience.
• Collaborate with teammates and internal partners for consistency.

Conoscenze

Customer support experience

English proficiency

Multichannel support (phone, email, or

Descrizione del lavoro

SeatGeek seeks a Customer Support Associate to assist fans remotely from the Philippines. You will work 8AM-5PM EST, handling phone, email, and live chat to guide customers through ticket purchases, transfers, and updates, with a focus on clear, empathetic communication.

Training includes hands-on platform experience and coaching. Compensation is $700 per month and begins after joining the live support team.