Remote Customer Support Specialist

Crescendo.ai; Metro Manila; Remote; PHP 96,000 - 138,000; Part time

Benefits offered by this job

Hybrid working arrangements

Competitive Base Salary

Free posture‑based fitness workouts

Training opportunities

1-on-1 coaching and mentorship

Job summary

Crescendo is an AI-native customer experience platform enabling brands to manage CX in one connected system. We seek a Customer Support Specialist to handle emails and chats for one partner, maintaining a high standard of service and prioritizing customer satisfaction.

The role emphasizes independent work, flexibility with schedules, and a commitment to Crescendo’s core values and growth opportunities within a dynamic team.

Qualifications

• 1 year of experience in the Customer Service Field for Call Centers.
• Advanced English Level (C1); written and spoken.
• Familiarity with the software used to connect with customers and gather their information; Zendesk as CRM preferred.
• Strong interpersonal and verbal communication skills; ability to prioritize and multitask.

Responsibilities

• Providing excellent, friendly customer service via email, chat and/or phone.
• Troubleshooting and solving customer problems with strong analytical skills.
• Analyzing recurring issues and creating insights reports for partners.
• Ability to work independently and collaboratively.
• Follow workflows independently and prioritize tasks by urgency and importance.
• Support teammates and communicate workload with manager.

Skills

Customer support

Call center experience

English proficiency

CRM familiarity

Communication

Multitasking

Team collaboration

Zendesk

Tools

Zendesk

Job description

Crescendo is an AI-native customer experience platform enabling brands to manage CX in one connected system. We seek a Customer Support Specialist to handle emails and chats for one partner, maintaining a high standard of service and prioritizing customer satisfaction.

The role emphasizes independent work, flexibility with schedules, and a commitment to Crescendo’s core values and growth opportunities within a dynamic team.